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Privacy Statement

Unineed  Limited is committed to protecting the privacy and security of our customers and visitors and this notice explains the ways in which we collect and use data through our website and dealings with you.  If you have any questions, please contact us on contactus@unineed.com.

For all our services Unineed is the data controller – the company that is responsible for your privacy.

 

What Information Do We Collect & Why?

We collect, and you provide us with various pieces of personal information, which we may use in several different ways. The following tables set out what we do and why we do it.

 

Your name and contact details

How?

Why?

To process your orders and to deliver your purchases

This information also forms part of our purchase contract with you. We must use this information to provide instruction to suppliers and to couriers on how to deliver your products.

To send you service messages by Email, Post, Text or through our website and applications

We do this to keep you up to date with the progress of your orders.

To send you information via email, SMS and post

We use this information to keep you up to date with relevant products, services, offers or notifications. We only do this with your permission which you can remove at any time.

For fraud prevention and detection

To preven/detect fraud against yourself or Unineed.

Showing you adverts as you browse the web

Some products we offer can sell out very quickly. We do this so you can be aware of the latest products available

Finding out what you, and other customers, like and are interested in

From time to time we may contact you to ensure we are giving you what you want and striving to do more.

 

Your date of birth information

How?

Why?

Fraud prevention

To help protect your account and ourselves from fraudulent activity

Age verification

We make every effort to ensure that our customers are over 13 years of age. This is simply compliance to responsible retailing standards.

To provide promotions

We may want to give you a little gift on your birthday.

 

Your gender

How?

Why?

To improve your experience

We use gender information to help provide more personalised experiences on the website or in our product recommendations

 

Your payment information

How?

Why?

Fraud prevention

To help protect your account and ourselves from fraudulent activity

Take payment and give refunds

We need this to perform our contract with you and fulfil customer service duties to you.

Ensure communications are relevant

We have customers on different payment systems with us, we want to make sure that our messaging is aligned to this and relevant to each customer

 

Your contact history with us

How?

Why?

Provide customer service and support

We need to use information like this to provide basic customer services duties such as tracking down an order

Train our staff

We may use interactions with members of staff as a training example to work towards providing better customer services

To inform marketing communications

We take feedback seriously, we do not want to irritate people and your feedback and data will assist our future planning.

 

Purchase history

How?

Why?

Provide customer services, support & handle returns

We must do this to perform our contract with you and we make every effort to help provide customers with positive experiences with Unineed.

Finding out what you, and other customers, like

To try to give you what you want so you can make the most of your website experience. This information is also used to plan so our product range can be better aligned to your desires

To provide you with recommendations of other things you might like

We’ll help you navigate your way through, what can be, a complex world of whisky by using the website to help point out products you might enjoy

 

Information about your device (phone, laptop, desktop or tablet) and how you use our website and applications

(Information you give us as you browse the website, interact with it. This may include information such as current location if you choose to share it.)

How?

Why?

Improve our website and set default experiences for you (such as language, age verification or login status)

To obtain a better understanding of what and how our website is used, which we hope to use to create a better experience for you and our other customers.

Protect our website

To prevent and detect against fraud to either you or Unineed. We will also need this to meet our legal obligations for looking after your data

 

Your responses to surveys, competitions and promotions

How?

Why?

To pick winners, take feedback onboard and improve our methods of interacting with members

We use this information to improve the way we interact with our customers such as developing our service offering or tailoring our promotions to be more appealing.

 

You don’t have to give us all this information, but some of it is necessary so that we can perform our contract obligations with you. You may not be able to buy from the website, or receive an optimal customer experience, if you withhold certain information or opt out of various communications types and methods. However, we will do our best to honour your decisions and will always work to uphold strict policies and processes to protect your data.

Sharing your information

 We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment information.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

-          Companies that work in support of Unineed, such as payment service providers, warehouses, order packers, and delivery companies

 -          Professional service providers, such as marketing agencies, web development and optimisation partners, database administrators, advertising partners and website hosts, who help us run our business and need this information to help us do better things

 -          Government entities, law enforcement and fraud prevention agencies, so we can help tackle fraud and comply with legislation

 -          Companies approved by you, such as payment providers who may link an account to your Unineed account

We may also provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

If you register an account with Unineed, we think knowing about the products we can offer is a fundamental benefit of your account. When you register, we will send you marketing messages unless you ask us not to, which you can do immediately or at any time. 

If you shop with us but do not wish to have an account, for example if you give us your details when you order a gift, we will only send you marketing messages if you give your consent.

We may send you marketing messages by email, post, text and push notification to keep you aware of the latest news from Unineed. You can choose whether or not to receive them in any of these ways by using your Account Settings on our website or by getting in touch with us.

Keeping your information, data sharing and transfers

 Retention

We shall retain information as necessary to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions. We may also need to keep your details if you have asked us not to contact you with marketing, to ensure you do not accidentally hear from us again.

 Transfers

We need to share your data with other companies who process it to provide services for Unineed. Some of our data processors will process data we provide to them outside of the EU. We will protect your privacy and your rights in the contracts we hold with our processors.

Your Rights – access and corrections

You have a lot of rights that relate to your personal information:

-          The right to be informed about how your personal information is being used – as set out in this Notice

-          The right to access the personal information we hold about you

-          The right to request the correction of inaccurate personal information we hold about you – which will largely be editable via your account settings

-          The right to request that we delete your data, or stop processing it or collecting it, in some circumstances (except for any legal circumstances where we must retain the information)

-          The right to stop direct marketing messages, which you can do through your account, and to withdraw consent for other consent-based processing at any time

-          The right to request that we transfer elements of your data either to you or another service provider

-          The right to complain to your data protection regulator. For the UK this is the  Information Commissioner’s Office

If you want to exercise these rights, have a complaint, or just have questions, please contact us.

 

Changes to protecting privacy 

We may make changes to this page from time to time to reflect how we are processing data. If we make significant changes we will make this clear via the website or other communication. In these circumstances we will need to use personal contact details to contact you.

How to contact us / how to be removed

 We don’t want to send our customers any communications they don’t want to receive. We’d like to hear from you if you feel like we could have provided a better service or have any specific questions or concerns; about this policy or other supporting documents, would like us to stop using your information or want to exercise your rights as set out in this document or have complaints. Any data that you request to be removed will be done so within 30 days of notice. 

You can get in touch via this link which will put you straight in touch with the members of staff who manage data privacy and security. Alternatively, you can contact us on the usual customer services points of contact:

-          Email: contactus@unineed.com

-          Telephone:  +44(0)141 846 1160 – Monday to Friday 9 am to 5:00 pm UK time excluding bank and public holidays

Once you have done this we will make sure your profile is updated and you don’t receive unwanted marketing materials from us. Please note, due to our technical set up the impacts of any changes may take up to 48 hours to take effect – in the meantime we apologise for any inconvenience caused.